Returns, exchanges & refunds

7-day returns and size exchanges

If your insoles are not right, you can return them or exchange them for another size within 7 days of delivery, as long as they are:

• unused, untrimmed and not worn inside shoes, and
• in their original packaging.

Insoles are worn against the skin, so for hygiene we cannot accept pairs that have been used or trimmed.

Damaged, defective or wrong item

If you receive a damaged or defective pair, or the wrong colour or size, email care@impressole.com within 48 hours of delivery with your order number and a photo. We will send a replacement or issue a full refund, and we cover the return shipping.

How to start a return

1. Email care@impressole.com or call +91 87669 52300 with your order number.
2. We confirm the return and share the return address, or arrange a pickup where available.
3. Once the pair reaches us and is checked, we process your exchange or refund.

Refunds

Cash on Delivery orders are refunded by UPI or bank transfer to an account you share with us. Refunds are processed within 5 to 7 working days of the returned pair reaching us. For change-of-mind returns, return shipping is paid by the customer.

Cancellations

You can cancel an order any time before it is dispatched by contacting us. Once shipped, please use the return process above.